Privacy Policy - SteamZilla

1. Introduction

SteamZilla ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile steam cleaning services.

2. Information We Collect

Personal Information

We may collect personal information that you provide to us, including:

Name and contact information (email, phone number, address)
Vehicle information (make, model, type)
Payment information (processed securely through third-party payment processors)
Service preferences and booking history
Account credentials (if you create an account)

Automatically Collected Information

IP address and browser type
Device information
Website usage data and analytics
Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

Process and fulfill your service bookings
Communicate with you about your bookings and services
Send you service confirmations, reminders, and updates
Process payments and prevent fraud
Improve our services and website experience
Send marketing communications (with your consent)
Respond to your inquiries and provide customer support
Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service Providers: Third-party companies that help us operate our business (payment processors, email services, analytics providers)
Legal Requirements: When required by law or to protect our rights and safety
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you explicitly authorize us to share your information

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

7. Your Rights and Choices

You have the right to:

Access and receive a copy of your personal information
Correct inaccurate or incomplete information
Request deletion of your personal information
Opt-out of marketing communications
Object to processing of your personal information
Request data portability

To exercise these rights, please contact us using the information provided in the Contact section.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email:
Phone:
Address: